The city is offering a one-time $10 credit on the utility bill to account holders who sign up for both SmartHub and electronic bills between Nov. 4 and Jan. 31.
Customers will receive the credit on their following billing statement.
As more customers use electronic bills, the city will reduce costs for printing and mailing 12 bills a year to approximately 7,500 accounts.
What am I signing up for?
SmartHub is an online portal and mobile app where customers can monitor usage, see utility billing statements and set up recurring payments with a bank account or credit card. Customers making the switch to eBills will receive, view and pay their utility bill online.
Customers wishing to continue to receive their utility bill in the mail are able to do so, however, the bill credit is only available to those signing up for both SmartHub and eBills.
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Important billing reminders
Account numbers will change. Customers participating in bill pay through their banking institution will need to update their account number after Nov. 4.
There is now only one billing cycle: from the first of each month to the first of the following month.
All bills will be mailed around the 10th of every month and automatic payments will be deducted from the customer’s bank account on the same day the bill is due, 15 days after the effective billing date.